At Desi Chakki Wala, we strive to ensure complete customer satisfaction with our pure, wooden-pressed oils, spices, and natural products. If you are not satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

• Refunds are applicable only for damaged, defective, or incorrect products received.
• Perishable items (e.g., oils, powders, salts, atta) are eligible for refunds only if reported within 48 hours of delivery due to their natural shelf life.
• Non-perishable items must be reported within 7 days of delivery.
• Products must be unused, in original packaging, with tags intact.

Non-Refundable Items

• Customized or personalized orders.
• Products damaged due to mishandling by the customer.
• Items on sale or discounted.

Refund Process

1. Contact us at [Email: support@desichakkiwla.com] or [Phone: +91 92530 71285] with your order number, photos of the issue, and reason for refund.
2. Our team will review and approve eligible requests within 3-5 business days.
3. Approved refunds will be processed to the original payment method within 7-10 business days. Shipping charges are non-refundable.
4. In case of replacement, we will ship a new product at no extra cost.

 

Additional Notes

• Refunds are subject to inspection of returned items.
• We reserve the right to deny refunds for misuse of this policy.